Any use by you of our website is conditional on your acceptance of these Terms and Conditions and our Privacy Statement. We may change these Terms and Conditions without letting you know and therefore it is up to you to check this page for any changes. Your use of our website means that you have accepted these Terms and Conditions and the Privacy statement.
If you do not accept these Terms and Conditions, you should leave our website now.
You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.
Data Protection
We comply with all of the applicable data protection laws in the UK. All customer details are kept strictly confidential and all information is encrypted. No customer details are passed on to any third party and credit/debit card details are not saved on our database.
The only information we collect is necessary for the processing /verifying of your order and delivery of your goods- this includes name, address, phone numbers, fax numbers and e mail addresses.
Who we are
Cockburn Butchers Limited is registered in England & Wales, company no.07025755.
Our registered address is: 12 Market Place, Bedale, DL8 1EQ
Our registered VAT number is 257722444.
Our shop address is: 12 Market Place, Bedale, North Yorkshire, DL8 1EQ, UK
Phone: (+44) 01677 422126 E-mail:info@cockburnsbutchers.co.uk
Prices
Prices are in £ sterling and include VAT at the current UK rate but do not include postage and packing which will be added at the checkout. We reserve the right to alter prices at any time.
Leaving your order somewhere safe
There is no need for you to be home when your delivery arrives. Just tell us somewhere safe to leave your order, like a shed, garage or porch. Simply put delivery instructions in the comment box when you complete your order.
Alternatively, you can contact our delivery partner using the tracking code sent once your item has been dispatched and make alternative arrangements if you suddenly need to be out.
Our Delivery Terms & Conditions
Delivery costs - Our delivery costs will be as displayed to you on our website. We will give you our earliest available delivery date when we confirm your order by email. We will try to deliver on the confirmed date /time but such delivery dates/times are estimates only and we will notify you if your order is not able to be despatched within the agreed timescale for any reason.
Delays Outside our Control - We are not responsible for delays outside of our control. If our supply of your order is delayed by an event outside of our control then we will contact you as soon as possible. However, if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any goods you have paid for but not received.
Collection by you - You are able to collect your order from us at any time during our opening hours as set out on our website. We will require 24 hours’ notice from you, to enable us to get your order ready, ahead of your arrival.
Not In - If you are not at home when your order is delivered we will follow the instructions you have given us of where to leave your order. If we do leave your order in your designated place or with a neighbour, and they are stolen or damaged, we do not accept any liability and may offer you a refund or other compensation at our complete discretion.
Your Order - When you become responsible for and own the goods ordered . Your order will be your responsibility from the time we deliver to the address you gave us or you collect them from us.
What will happen if you do not give the required information to us? We may need certain information from you so we can supply your order to you. We will contact you to ask for this information if it has not been provided. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information we will be unable to process your order.
Reasons we may delay the supply of goods to you. We may have to delay the supply of goods due to stock issues or issues with delivery .
If you have received item(s) you believe to be faulty/damaged or otherwise, please call us on 01677 422126 or email us at info@cockburnsbutchers.co.uk